Keratin Treatment 250ML

SHIPPING WORLDWIDE

All Jason Makki products are shipped to you from the United Arab Emirates via a secure, tracked shipping method.

We offer free shipping on specific orders worldwide. No code necessary. Free shipping will be applied at checkout. 

Customs duties / Import Taxes are not included in the displayed price.

ADDRESS

We will not be responsible for any delays or issues caused by incorrect addresses. Follow the best practices in providing a shipping address to avoid delivery delays. 

USA & other countries: We do not ship to P.O. boxes, please provide a physical address.

India: There is a requirement for extra verification before receiving the package. The courier will contact you to fill up a KYC FORM online. Please make sure that the Shipping address you provided during your order is the same as written in your I.D. 

Saudi Arabia: Please provide your Registered National Address. The National Addressing is a unified system consisting of six main parts, they are: Building Number, Street Name, District , City, Postal Code or Zip Code, Secondary Number. 

Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. Make sure someone is available to receive the parcel. Once the parcel is shipped, we cannot change the address or cancel the order.

DISPATCH AND ORDER FULFILLMENT

Orders are dispatched and fulfilled within 1-2 Business days from the date of purchase. Please note that all orders are sent on Monday to Friday, except Public Holidays.

CUSTOMS

Customs fees, import tax, tariffs or duties are not included in pricing.

Orders shipped to your country from the UAE could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Note: India customs fees, tariffs are almost 100% of the value of the products.

SHIPPING FEES

Fees are calculated based on the weight, box dimensions, location or country. We offer Free Shipping on certain locations if the order reaches a specific amount, you will be notified when you are eligible for it during checkout.

DELIVERY TRACKING

All items will be delivered via Aramex & DHL. Once the order is dispatched, the customer will be notified via email with the carrier and tracking information. We encourage customers to track the parcel and it is the customer’s responsibility to follow up. Please get in touch with us immediately if you do not receive a tracking number.

LOST OR STOLEN PACKAGE

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to personally track your package and verify the delivery. 

REFUSED / RETURNED PACKAGE

Packages in the UPS/ DHL/ Aramex returned to us due to customer's non-compliance will fall under the Return Policy. Shipping and return fees are nonrefundable and deductible from the outstanding amount of the order.

If refused packages due to non-compliance or for any reasons that may occur, DHL / UPS/Aramex will destroy the packages. We do not refund the amount of the Order paid to us. 

It is the customer's responsibility to receive the packages at the shipping address provided and to follow up on their shipments through the tracking information sent by us. Any other changes and delivery instructions must be communicated through the courier.

SHIPPING DISCLAIMER

Once the order is made, fulfilled and under the carrier’s care; the customer has agreed to our Terms & Conditions.

The customer / buyer of our products is responsible for any payable VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by their country of residence for importing consumer goods. We do not collect these fees out of the UAE and cannot provide an estimated cost, as charges depend on their Local Customs may vary around the world. We suggest customers speak to their local postal or customs office for clarification and get an idea of any fees that may apply. 

We have the right to disclaim delivery delays due to local custom screening and revisions in some countries. Unexpected delays on common holidays esp. during high seasons (Black-Friday, Christmas, etc.) and uncontrollable events like weather or natural disasters etc...

Due to COVID-19, please account for a possible delay of approximately 5-8 business days in receiving your order (some International countries might affect). We appreciate your patience and we are doing everything we can to get your order to you safely while adhering to the government guidelines.

RETURN ITEM

Visit Return and Refund Policy.

CONTACT US

We aim for 100% customer satisfaction ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

THANK YOU FOR CHOOSING JASON MAKKI

E-Mail   support@jasonmakki.com

Phone   +97150-548-3844

 

When will my order be shipped out?

Orders are dispatched and fulfilled within 1-2 Business days from the date of purchase. Please note that all orders are sent on Monday to Friday, except Public Holidays. If you need your order rushed, please leave us a note during the checkout process and we will do our best! 

How to cancel my order? 

If your order has not yet been processed, you may cancel your order by sending us an email at support@jasonmakki.com. If your order has been processed and dispatch then we are not able to cancel your order and it falls under refund policy. 

 Do you ship your products to my country?

Yes, we ship worldwide. If there is no shipping option available at the checkout section for your country or any error happened during the checkout. Please contact us at support@jasonmakki.com

 

In which country are you shipping Jason Makki's products?

We are shipping our products from the United Arab Emirates.

 

Do I have to pay for customs duties/tax to my country?

Yes, duties and taxes are not included at checkout and must be paid by the receiver upon delivery.

 

Is it safe to pay with Credit/Debit on Jason Makki Website? 
Our Website has PCI Level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. It's always PCI compliant and fully secure for payment processing. So, you can use your cards without thinking about credit card security.

 

What if my order hasn’t been delivered yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service. We also encourage you to monitor your parcel online using the tracking number attached in our confirmation email to you. After a few extra days, please contact us via E-mail and include your order number. We will take immediate action from there.

 

I provided the wrong delivery address.
Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. You must contact us immediately to resolve the issue but once the parcel is shipped, we cannot change the address.

 

I received the wrong item.
If you have received an item that is different from your specified order or if the item in your delivery is different from the description. Please contact us immediately or within 24 hours, through email and let us know what kind of discrepancy there is. Provide any photos of the item for us to verify. We will endeavor to get you the correct item within the normal timeframe. If the item is out of stock, we will refund you the full cost. 
 
My item is broken/damaged.
Please inspect the items you received upon delivery and contact us immediately or within 24 hours. Provide images of the faults or damages found. We would like to evaluate the issue and if the damages were due to manufacturing defects or damage during transit, we will be happy to replace the item for you.

   

Can I return my package?
If you are not satisfy with your order, you have a 14 days to return the package. To be eligible for a return, your item must be in the same condition and in its original packaging. Please see more details at the return and refund policy section. Send us an email and we will make it right for you.

 

My package has been lost or stolen, what do I do now?
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. Contact our customer service team at support@jasonmakki.com if you need help.

 

Contact Us

We aim for 100% customer satisfaction    ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

THANK YOU FOR CHOOSING JASON MAKKI
Email   support@jasonmakki.com
Phone   +97150-548-3844